Provider Terms

1. What this agreement is

The Company operates an online marketplace that connects customers and patients with independent professionals ("you," "Provider"). This agreement sets out the terms on which you list, accept bookings, deliver services, and are paid.

The Company is a technology platform, not a provider of services. We do not practise massage, medicine, nursing, or any licensed profession; we do not employ you; and we do not direct, control, or interfere with your independent professional judgment. You alone are responsible for the services you deliver.

2. Independent contractor status

You are an independent contractor, not an employee, partner, joint venturer, or agent of the Company, and nothing in this agreement creates any of those relationships.

• You set your own prices, your own availability, and which bookings you accept or decline. You may decline any booking for any lawful reason.
• You decide how to perform your services, using your own professional judgment, methods, equipment, supplies, and premises.
• You are free to work elsewhere, including for competing platforms, your own practice, an employer, or direct clients.
• You are not entitled to employee benefits of any kind — no wages, overtime, workers’ compensation, unemployment insurance, health coverage, paid leave, retirement contributions, or expense reimbursement.
• You are solely responsible for your own taxes, including self-employment tax, income tax, and any business, transaction-privilege, or licence taxes. The Company does not withhold. Where required, a Form 1099-K or equivalent is issued by our payment processor based on your payout volume.
• You are responsible for your own business licences, registrations, and entity formation, and for the cost of your own tools and travel.

The Company sells software, not services. The Company’s product is a software platform — a marketplace, scheduling, payments, and messaging, offered as a service. The Company does not provide, and does not hold itself out as providing, massage, medical, nursing, or any other professional or clinical service. Those services are provided by you, in your own name, on your own authority, under your own licence and your own insurance.

You must never hold yourself out as the Company. Under no circumstances may you state, imply, or allow anyone to believe that you are an employee, agent, partner, or representative of the Company, or that the Company employs you, supervises your work, or is responsible for the services you deliver. In particular you must not:

• describe yourself as working "for" the Company, or as its employee, staff, associate, or representative — to a customer, a licensing board, an insurer, a court, a government agency, or the public;
• use the Company’s name, logo, or brands as your own trading name, in your business registration, on an invoice, on a vehicle, on a uniform, on a business card, on a professional listing, or in advertising, except to state truthfully that you accept bookings through the platform;
• hold out the Company’s insurance, licences, or credentials as covering you, or suggest that the Company’s verification is a substitute for your own licence;
• enter into any contract, make any promise, incur any obligation, accept service of any document, or make any admission on the Company’s behalf. You have no authority to bind the Company in any way, and any purported attempt to do so is void.

Breach of this section is grounds for immediate termination, and it sits squarely inside the indemnity at §17 — including §17(d), which covers any claim that you are an employee of the Company. This obligation survives the end of this agreement.

3. Where the platform operates

United States only. The platform is offered solely within the United States. You may only list, accept bookings, and deliver services in US states and territories where we operate and where you hold every licence the service requires. We do not offer or make the platform available in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction outside the United States.

You must be at least 18 years old and legally able to work as an independent contractor in the United States.

4. Licensure, credentials, and verification

• You must hold, maintain, and keep in good standing every licence, registration, certification, and permit required to deliver each service you list, in each state where you deliver it — including, for remote visits, the state where the customer is physically located at the time.
• You must promptly notify us of any lapse, suspension, restriction, revocation, surrender, or disciplinary action affecting any of them, of any malpractice claim or criminal charge relevant to your practice, and of any exclusion from a federal healthcare programme.
• We verify licences against available registries before you may accept bookings, and we re-check periodically. Verification is our screening step, not an endorsement, and it does not reduce your own obligation to be and stay licensed.
• We may suspend, delist, or remove you — with or without notice, at our sole discretion — if a licence cannot be verified, appears lapsed or restricted, if a check fails, or if we believe continued listing presents a risk to a customer, to another user, or to the platform. Delisting is not a finding against you, and we owe no compensation for it.
• We may require identity verification and, where applicable, a background check, performed by a third-party vendor.

5. Your listing — prices, specialties, and languages

You control what your profile says, and you are responsible for its accuracy. You represent that everything on it is truthful and not misleading.

• Prices. You set a flat, upfront price for each service. You may change it prospectively; a change never affects a booking already confirmed.
• Specialties. You may list any specialty that accurately describes your practice. Listed specialties become customer-searchable labels. We do not verify them, and they are shown as your own statement. Do not list a specialty you are not qualified and licensed to practise, and do not use a protected title (for example "board certified") unless you hold it.
• Languages. You select the languages you can conduct a session in. We do not verify fluency, and the listing is not a medical-interpretation credential. Only select a language you can genuinely deliver the service in.
• Photos and content. You must own or have the right to everything you upload, and it must not contain another person’s health information or a customer’s identifiable image without their written permission.

You grant the Company a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and adapt your listing content for the purpose of operating, marketing, and promoting the platform and your listing on it. This licence ends when you remove the content or close your account, except for copies retained in backups, records, and material already distributed.

6. Professional obligations, standards, and insurance

You agree that you will:

• deliver services in accordance with applicable law and the professional and ethical standards of your profession, exercising your own independent judgment;
• obtain and document any informed consent your profession requires, and maintain your own clinical or service records as required — the platform is not your record system;
• carry and maintain, at your own expense, professional liability (malpractice) insurance and general liability insurance in amounts customary for your profession and no less than any minimum we publish, and provide proof on request;
• not deliver any service outside your scope of practice or licensure, and decline or refer where a service is not appropriate;
• treat every customer respectfully and without unlawful discrimination;
• comply with all applicable health, safety, sanitation, and infection-control requirements.

In-person visits. You are solely responsible for your own safety and conduct at a customer’s location, for the condition of any equipment you bring, and for your own transport and driving. The Company does not inspect customer locations and makes no representation about them.

Draping, boundaries, and misconduct. Any sexual conduct, solicitation, or boundary violation results in immediate and permanent removal and, where appropriate, a report to your licensing board and to law enforcement.

7. Bookings, cancellations, and rescheduling

• A booking you accept is a commitment to the customer. Arrive on time, prepared, and at the correct location or on the correct call.
• If you will be late or cannot attend, tell the customer through the platform as early as possible. Repeated late cancellations, no-shows, or unresponsiveness may result in suspension or removal.
• The scheduling assistant. The platform may detect that you are running behind — from travel time between booked locations, a visit that has overrun, or a disruption you report — and offer to draft a reschedule request to affected customers. Nothing is sent until you send it. You choose whether to use it, which bookings it goes to, and which times to offer, and you remain responsible for the outcome. What the customer receives is fixed: the times you offered, and a short standard reason chosen from a list. There is no free-text field, deliberately — the reason you are running late is often your own health, and that is not ours to forward. The assistant is a convenience, not advice, and it does not create any obligation on the Company to detect a delay, to warn you, or to warn a customer.
• A reschedule request is a request. A customer may accept it, propose a different time, keep the time they booked, ask you to contact them, or cancel and rebook with a different provider. If a customer cancels because you asked to move the appointment, they are refunded in full and charged no cancellation fee, and you are not paid for that booking.
• Customers cancel free until you commit to the visit. For a visit at the customer’s address, that is the moment you mark yourself on the way; for every other visit, it is the appointment time. Until then a customer can cancel and is refunded in full, automatically, and you are not paid for that booking — nothing was delivered and no travel was spent. There is no notice-window cancellation fee, in either direction.
• Mark yourself on the way when you actually set off, and not before. It is what tells the customer you are coming and what closes their free-cancellation window, so marking it early to protect a booking is a misuse of the feature and grounds for suspension. You can only set it within a couple of hours of the appointment, and setting it twice does not move the window.
• After that point a cancellation is not automatically refunded. Whether the customer is refunded, and whether you are paid, is decided case by case — see §9.

8. Pricing, the platform fee, and how you are paid

• You receive your listed price in full. The Company takes no portion of, and does not reduce, your fee. Listing on the platform is free.
• The platform service fee is charged to the customer, on top of your price — it is the Company’s own charge to the customer for the technology and services we provide to them. It is not a share, split, rebate, or fee-split of your professional fee, and you are not a party to it.
• Payouts are made through Stripe. You must complete Stripe onboarding — including identity, bank, and tax information — before you can be paid.
• You separately agree to the Stripe Connected Account Agreement (stripe.com/legal/connect-account), which incorporates the Stripe Services Agreement (stripe.com/legal/ssa). Those terms are between you and Stripe. Stripe is an independent third party, we do not control its terms, and Stripe — not the Company — holds and moves your funds. Stripe may delay, hold, or reverse a payout under its own terms and for its own risk reasons; we have no obligation to advance money to you when it does.
• Timing. Payouts are released on the schedule shown in your dashboard, after the visit is completed and after any applicable settlement and dispute window. Timing depends on Stripe and your bank and is not guaranteed.
• Accuracy of your account details. You are responsible for the bank and tax details you provide. We are not liable for a payout sent to details you gave us.
• Currency. All prices, charges, and payouts are in US dollars (USD).

9. Refunds, chargebacks, and reversal of payouts

This is the section to read twice.

• The Company may issue a full or partial refund, or platform credit, to a customer — including to resolve a dispute, service failure, cancellation, or chargeback — in its sole discretion and without your prior agreement. We will normally tell you why.
• Where a refund relates to a booking you were paid for, the corresponding amount is reversed out of your earnings. We may recover it by deducting it from your current or future payouts, by debiting your connected Stripe account, or by invoicing you directly, and you authorize each of those. If your payouts are insufficient, the balance is a debt you owe the Company and is payable on demand.
• Chargebacks. If a customer disputes a charge with their bank, we may reverse the related payout while it is resolved, and any chargeback fee charged to us may be passed through to you where the dispute arises from the service you delivered or failed to deliver. You agree to cooperate promptly and to provide records we reasonably need to contest a dispute.
• Off-platform payment. If a customer paid you directly rather than through the platform, a refund of that amount is a matter between you and them, and we may still issue platform credit at our own cost.
• We keep an immutable record of every refund, its reason, and the amount reversed. Your earnings dashboard shows the amount reversed on each completed booking. A booking that was cancelled before it was delivered does not appear there — you are notified in the app when one of those is refunded, and you can ask us for the detail.

10. The safety check-in

The safety check-in is an optional feature. If you turn it on, this section applies. If you do not, none of it does.

How it works. You nominate an emergency contact and give us their name and email address, and optionally a phone number. The alert is delivered by email, so the email address is the one that has to be right; a phone number, if you give one, is held so we or you can reach the contact another way and is not used to deliver the alert. We send that person an invitation; they must accept it and confirm a test message before the feature can arm. Once armed, it activates automatically for your in-person, at-customer-location bookings: while you are at a visit you check in on a timer, and if you miss a check-in by more than a short grace period, we contact your nominated contact.

What we send them. Your name and phone number, the service address for the visit, your last reported device location if you shared one, and how long it has been since you checked in — together with an explanation of why they are being contacted and encouragement to try calling you first before assuming anything is wrong. We never include the customer’s name, the service type, or any clinical or booking detail.

Your responsibilities.

• You must ask your contact before you nominate them. You represent that you have their permission to give us their details and to contact them in this way, and that those details are accurate and current. Keep them current; remove a contact who no longer agrees.
• You are responsible for checking in, and for standing an alert down if you are safe. A missed check-in sends the message; there is no way for us to know that you simply forgot.
• You understand and accept that using this feature means a customer’s address is disclosed to a third party when an alert fires, and that you are asking us to make that disclosure.

Your device location. When you check in you may share your device’s location. If you do, we record it, and it is included in an alert. This is your location, not the customer’s, and it is recorded only in connection with an active check-in session.

What we are not. We are not an emergency service, we do not dispatch one, and we do not monitor you. We send one email to a contact you nominated, on a best-effort basis, through a third-party email provider. We do not guarantee that any message will be sent, delivered, received, read, or acted on, and we undertake no duty to respond to, investigate, or escalate any missed check-in or any situation. Email is a single channel and it can fail quietly — spam filtering, a full or abandoned mailbox, a provider outage, or an out-of-date address. Do not rely on this feature as your safety plan. It is a convenience layered on top of your own precautions, and if you are in danger you should call 911.

Availability. The safety check-in is currently offered on the general Massagite marketplace only.

11. Customer information, privacy, and confidentiality

• You receive customer information only to deliver the booking. You may not use it for any other purpose, and you may not sell, rent, publish, or disclose it, or add a customer to a marketing list without their separate consent.
• You must keep it confidential and protect it with at least reasonable safeguards, and you must notify us promptly of any suspected loss, breach, or unauthorized access.
• Healthcare providers. You are the covered entity for the care you deliver and are responsible for your own HIPAA compliance, your own notices, and your own records. Where the Company handles protected health information on your behalf, a separate Business Associate Agreement governs it and controls over this section to the extent of any conflict.
• Platform notifications are pointers. Email, SMS, and push notifications sent by the platform never carry clinical content. Do not attempt to put clinical or sensitive information into a notification, a display name, or any other field that feeds one.
• Our handling of your own information is described in the Terms of Use and the Privacy Policy.

12. Conduct on the platform

You will not:

• misrepresent your identity, licences, qualifications, specialties, languages, insurance, or availability;
• create a listing for anyone other than yourself, or let another person use your account;
• take a booking off-platform to avoid the platform fee. Customers you meet through the platform may of course become your own clients, but a booking arranged through the platform must be transacted through it. Systematic diversion is grounds for removal;
• solicit a customer to leave a review in exchange for anything, post a false review, or retaliate against a customer for one;
• discriminate unlawfully, harass any user, or contact a customer for any purpose other than their booking;
• scrape, reverse-engineer, overload, or attempt to disrupt or gain unauthorized access to the platform;
• use the platform for any transaction prohibited by law or by Stripe’s restricted-businesses list (stripe.com/legal/restricted-businesses).

13. Reviews and ratings

Customers may review you. We may display reviews, ratings, response rate, cancellation rate, and similar metrics, and we may use them in search ranking and in decisions about listing status. We are not obliged to remove a review you disagree with, and we may remove any content that violates these terms.

14. Suspension, removal, and ending this agreement

• You may stop at any time. Close your account or delist, subject to honouring bookings you have already accepted or cancelling them with as much notice as you can.
• We may suspend or terminate your account, listing, or access at any time, with or without notice and at our sole discretion, including for breach of these terms, a licence or verification problem, a safety concern, a pattern of cancellations or complaints, a legal or payment-processor requirement, or because we are discontinuing a service or a market.
• On termination: amounts properly owed to you for completed bookings are paid on the normal schedule, net of any refunds, reversals, chargebacks, or other amounts you owe us, and we may hold funds for a reasonable period to cover disputes that are still open.
• Sections 2, 8–11, and 15–19 survive termination, along with any other section that by its nature should.

15. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY VOLUME OF BOOKINGS, ANY LEVEL OF EARNINGS, ANY SEARCH PLACEMENT, ANY UPTIME, OR THAT ANY FEATURE — INCLUDING THE SCHEDULING ASSISTANT AND THE SAFETY CHECK-IN — WILL FUNCTION WITHOUT INTERRUPTION, ERROR, OR DELAY. We do not screen customers beyond any identity check we describe, and we make no representation about any customer or any customer location.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BOOKINGS, LOST EARNINGS, LOST DATA, OR LOSS OF GOODWILL, OR FOR THE ACTS OR OMISSIONS OF ANY CUSTOMER OR OTHER USER. THE COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM OR THIS AGREEMENT WILL NOT EXCEED THE TOTAL PLATFORM SERVICE FEES WE COLLECTED ON YOUR BOOKINGS IN THE SIX (6) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

17. Release, indemnification, and hold harmless

Who this protects. In this section, "the Company Parties" means the Company, the brands it operates (including Massagite and Healthfix), and their respective parents, subsidiaries, affiliates, officers, directors, employees, contractors, and agents.

Release. The platform is a venue that connects you with customers; the Company does not deliver your services and is not a party to them. You release the Company Parties from any claim, demand, or damages arising out of or connected with a dispute between you and a customer or another provider, or arising from the acts or omissions of a customer or another user — including anything that occurs at or on the way to an in-person visit, any injury, property damage, or loss you suffer while delivering a service, and any outcome of any service.

Indemnification and hold harmless. You agree to indemnify, defend, and hold harmless the Company Parties from and against any claim, liability, loss, damage, fine, penalty, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) the services you deliver, or fail to deliver, and any injury or damage connected with them; (b) your breach of this agreement, the Terms of Use, or any applicable law, professional standard, or licensing requirement; (c) any misrepresentation on your listing, including your prices, specialties, languages, credentials, or insurance; (d) your classification, or any claim that you or anyone you engage is an employee of the Company, and any related tax, wage, benefit, or withholding claim; (e) your use or misuse of the platform, including the scheduling assistant and the safety check-in — including any claim by your nominated emergency contact arising from our contacting them, and any claim by a customer arising from the disclosure of their address in a safety alert you caused to be sent; (f) content you submit; (g) your handling of customer information; and (h) your violation of any third party’s rights.

We may assume the exclusive defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate.

Scope and survival. The release, indemnity, and hold-harmless in this section are given to the fullest extent permitted by law, apply to claims of every kind — known and unknown, foreseen and unforeseen — and are not limited by any other provision of this agreement. They survive termination of your account and any expiry of this agreement.

18. Dispute resolution; arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION. YOU MAY OPT OUT AS DESCRIBED BELOW.

This section is between you and the Company only. It does not apply to, and does not affect, any claim you may have against a customer or another user.

Informal resolution first. Before starting an arbitration, you agree to contact us through the in-app support form and describe the dispute and the relief you want, and we agree to do the same in writing to you. If it is not resolved within sixty (60) days, either of us may start an arbitration.

Agreement to arbitrate. Except as stated below, any dispute, claim, or controversy arising out of or relating to this agreement, your use of the platform, or your relationship with the Company — including any claim that you are or were an employee rather than an independent contractor — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where the dispute concerns your classification or compensation, its Employment/Workplace Arbitration Rules), then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this section. You and the Company each waive the right to a jury trial.

Where and how. Arbitration will be conducted in the county where you principally work, or by telephone, video, or documents only, at your election. The arbitrator may award any relief a court could award to you individually. Where a dispute concerns your classification or compensation, the Company pays the AAA filing, administration, and arbitrator fees beyond any amount you would have paid to file in court.

No class or collective actions. You and the Company may bring claims only in an individual capacity, and not as a plaintiff or member in any class, collective, consolidated, or representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and proceeds in court under §20; the rest of this section still applies.

What is excluded. Either of us may bring an individual action in small claims court, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the platform. Nothing in this section prevents you from filing a charge or claim with, or participating in a proceeding brought by, any government agency — including a state labor agency, the National Labor Relations Board, the Equal Employment Opportunity Commission, or a licensing board — or from recovering a government-administered award. If the Federal Arbitration Act does not apply to you — for example because you are found to be a transportation worker exempt under 9 U.S.C. §1 — this section is governed by the Arizona Revised Uniform Arbitration Act instead, and if no arbitration statute can apply, the dispute proceeds in court under §20.

Your right to opt out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Provider Terms by sending us notice through the in-app support form stating your name, the email address on your account, and that you opt out of arbitration. Opting out has no effect on your listing, your search placement, your payouts, or your standing on the platform, and we will not retaliate for it. If you opted out of a previous version, that opt-out carries forward.

Changes. If we materially change this section after you accept it, you may reject the change by notifying us through the support form within thirty (30) days of the new version’s effective date; the version you last accepted then continues to govern disputes between us. Survival. This section survives termination of this agreement.

19. Your acceptance, and changes to this agreement

How you accept. You accept this agreement by clicking to accept it — when you create a provider account, and again whenever a new version is published. Continuing to list or accept bookings after accepting means you agree to be bound by the version in force at that time.

What we record. When you accept, we record and retain: the date and time of your acceptance, the IP address you accepted from, the version of this agreement you accepted, and the device/browser you used. Each acceptance is stored as a separate record — accepting a new version never overwrites the earlier one, so your acceptance history stays intact. You can ask us for a copy of your own acceptance history at any time.

Changes. We may update this agreement. When we publish a new version we assign it a new version identifier and post the new effective date. The next time you sign in, you will be asked to review and accept the new version before you can accept bookings, change your listing, or otherwise transact on the platform. You can continue to read the platform and your existing records without accepting, and you can always decline — but if you decline, you should stop using the platform and may close your account. We will not apply a changed term retroactively to a booking you have already accepted.

20. Governing law; severability; general

Governing law. This agreement, and any dispute arising out of or relating to it or to your use of the platform, is governed by the laws of the State of Arizona, excluding its conflict-of-law rules. To the extent any dispute is not subject to arbitration, you and the Company consent to the exclusive jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed — and the rest of this agreement will remain in full force.

Assignment. You may not assign this agreement or your account. We may assign it, including in connection with a merger, acquisition, or sale of assets.

Entire agreement. This agreement, together with the Terms of Use and any Business Associate Agreement, is the entire agreement between you and the Company about the subject matter, and replaces any prior understanding. Our failure to enforce a provision is not a waiver of it.

Contact. Questions about this agreement, and any notice you need to send us, should go through the support form in the app or on the website.