Informed Consent to Telehealth

What you are agreeing to

Telehealth means receiving health care from a clinician who is not in the same room as you, using video or telephone. By accepting this consent you agree to receive care this way.

Your clinician is an independent, licensed professional. They — not the Company — decide what care is appropriate and deliver it. The Company provides the software.

What telehealth can and cannot do

• A remote visit has limits. Your clinician cannot physically examine you, cannot perform tests or procedures, and may not be able to reach a diagnosis or offer treatment remotely.
• Your clinician may decide a remote visit is not appropriate and may require an in-person visit, refer you elsewhere, or decline to proceed. If that happens before care is delivered, you are not charged.
• Your clinician must be licensed in the state where you are physically located at the time of the visit — not where you live, and not where they are. You must tell us your location accurately, and you understand a visit may be declined or stopped on that basis.
• Technology can fail. A visit may be interrupted or degraded by network, device, or software problems. If a visit cannot be completed for technical reasons, arrangements will be made to resume it or the visit will be refunded.

Risks

The risks of telehealth include, but are not limited to: information transmitted may be insufficient for sound clinical decision-making; a delay or technical failure may affect care; and — despite reasonable security measures — no electronic transmission can be guaranteed secure, so there is a small risk that information could be intercepted or accessed without authorization.

Not for emergencies

Telehealth is not for emergencies. If you are having a medical emergency, call 911 or go to the nearest emergency department. Do not use the platform to request urgent or emergency care where a delay could be harmful.

Privacy and records

Your health information is handled as described in our Notice of Privacy Practices. Your clinician keeps the record of your visit under their own professional obligations.

• Notifications never contain clinical information. They tell you something happened and where to look; nothing clinical reaches them.
• Visits are not recorded by the platform. You may not record a visit without your clinician’s consent, and your clinician may not record without yours.
• Take your visit somewhere private. We cannot control who is within earshot at your end.

Your choices

• Telehealth is voluntary. You may refuse it and seek in-person care at any time, without affecting your right to future care.
• You may withdraw this consent at any time. Withdrawing does not affect care already delivered.
• You may ask for an in-person visit instead, subject to availability and to what your clinician offers.

Payment

Healthfix is private-pay. We do not bill insurance, Medicare, or Medicaid, and remote visits are generally not reimbursable by them. You see the clinician’s price and the platform service fee before you confirm. Free cancellation and refunds work as described in the Terms of Use.

Acknowledgement

By accepting, you confirm that:

• you have read and understood this consent;
• you have had the opportunity to ask questions, and any questions you asked were answered;
• you consent to receiving care by telehealth;
• you will accurately state the state you are physically located in at the time of each remote visit;
• you understand this is not for emergencies.

We record the date and time of your acceptance, your IP address, the version you accepted, and your browser.